This policy explains how DwarkaTrip ("we") collects and uses personal data when you use dwarkatrip.com, book with us, list a business with us or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. What we collect
- Account details: name, email, phone number and password (stored in encrypted form).
- Booking details: guest names, number of guests, dates, the stay, package or cab booked, special requests, and payment status. Card, UPI and bank details are handled by Razorpay; we do not store them.
- Messages: enquiries, contact form messages, reviews and photos you send.
- Partners and restaurant owners: business and contact details, bank details for payouts, listing content and photos.
- Technical data: IP address, browser and device type, pages visited and cookies needed to run the site (see section 6).
2. Why we use it
- To make, manage and support your bookings and send confirmations and updates.
- To pass the details a property, driver or supplier needs to provide your booking.
- To answer your questions and handle cancellations, refunds and complaints.
- To keep the site secure and prevent fraud and misuse.
- To meet legal, tax and accounting requirements.
- To send offers and travel tips only if you agreed; you can unsubscribe at any time.
3. Who we share it with
- The property, driver or supplier providing your booking (only what they need).
- Razorpay, to process payments and refunds.
- Service providers who run the site for us, such as cloud hosting (Amazon Web Services, Mumbai region) and email, under confidentiality obligations.
- Authorities when the law requires it (for example police guest registers or court orders).
We do not sell your personal data.
4. Where and how long we keep it
Our servers are in India (Mumbai). We protect data with access controls and encrypted connections (HTTPS). We keep booking and payment records for as long as tax and accounting laws require, and other data only as long as needed for the purposes above or until you ask us to delete it, unless the law requires us to keep it.
5. Your rights
You can ask to see the personal data we hold about you, correct or update it, delete it, or withdraw consent you gave (for example to marketing). You can also nominate someone to exercise these rights on your behalf if you are unable to. Write to us at the address below; we will reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
6. Cookies
We use cookies that the site needs to work: keeping you signed in, remembering your search and protecting forms from misuse. If we add analytics or advertising cookies, we will update this policy and ask for consent where required.
7. Children
Bookings must be made by adults. Children's details are collected only as guests on a booking made by a parent or guardian.
8. Changes
We may update this policy; the date at the top shows the latest version.
9. Contact and Grievance Officer
For privacy questions, requests or complaints, contact our Grievance Officer:
DwarkaTrip, Dwarka, Devbhumi Dwarka, Gujarat, India
Email: info@dwarkatrip.com · Phone: +91 89562 61040
