This policy explains how to cancel or change a booking made on dwarkatrip.com and how refunds work. If the property or package page showed a different cancellation policy when you booked, that policy applies to your booking.
1. Hotels and homestays
- The cancellation policy shown on the property page and in your booking confirmation applies.
- Where a property shows no policy: free cancellation up to 48 hours before the check-in date. Within 48 hours of check-in, or if you do not arrive, the first night's price is charged and the rest is refunded.
- Leaving early: unused nights are refunded only if the property agrees.
- Pay-at-property bookings: nothing is charged by us; please cancel as early as possible so the room can be released.
2. Tour packages
| When you cancel | Refund |
|---|---|
| 15 days or more before the start date | Full refund |
| 14 to 7 days before | 50% refund |
| Less than 7 days before, or no-show | No refund |
Changing the dates is free up to 7 days before the start, subject to hotel availability; any difference in price is charged or refunded.
3. Day tours and cabs with driver
- Free cancellation up to 24 hours before the pickup time.
- Within 24 hours of pickup: 50% refund.
- No-show (the guest is not at the pickup point within 60 minutes of the agreed time): no refund.
4. If we or a partner cancel
If a property, driver or DwarkaTrip has to cancel, or a package cannot run at all (for example a government order or the sea route closing), you get a full refund of the services not provided, or an alternative of the same or better standard if you prefer. Temple closures, changed darshan timings or crowd control on the day are outside our control; we will rearrange sightseeing where we can, but they do not by themselves entitle a refund.
5. How to cancel
Sign in and open My bookings, or email info@dwarkatrip.com or call +91 89562 61040 with your booking ID. The time we receive your request is used to work out the refund.
6. Refunds
- Refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay.
- We start the refund within 5 working days of the cancellation being confirmed; your bank may take a further 5–7 working days to show it.
- Payment gateway or convenience fees shown at checkout are not refundable, except when we or the partner cancel.
7. Delivery of services
Bookings are services delivered in person in Dwarka and nearby. Your booking confirmation, with the property, pickup or package details, is sent to your email and shown in My bookings straight after a successful booking. Nothing is shipped.
8. Contact
DwarkaTrip, Dwarka, Devbhumi Dwarka, Gujarat, India
Email: info@dwarkatrip.com · Phone: +91 89562 61040
