Dwarka Trip
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Grievance Redressal
Not happy with a booking or with how we handled it? Tell us here. Every complaint gets a reference number, an acknowledgement within 48 hours and a resolution within one month.
Grievance officer
Complaints are handled by our customer care team in Dwarka at info@dwarkatrip.com, +91 89562 61040.
DwarkaTrip.com (part of TEERTHLOGIC TECHNOLOGIES PRIVATE LIMITED), Ghanshyam Nagar, Dwarka, Gujarat 361335, India
How we handle a complaint
- You get a reference number (TK…) straight away.
- We acknowledge it within 48 hours.
- We investigate with the hotel or driver, and keep you updated.
- We aim to resolve it within one month, and tell you the outcome and any refund.
For an urgent problem during your stay, please call +91 89562 61040 instead. See also our refund policy.
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