Booking Assurance
When you book through DwarkaTrip, our team in Dwarka stays with you from booking to check-out. This is what you can expect from us.
Six things you can count on
Confirmed, or you pay nothing
A booking is confirmed only when you receive a booking ID. If a payment goes through but the booking is not confirmed, the full amount is refunded automatically.
If the property cannot honour your booking
If the property cannot give you the room you booked (for example it is overbooked or closed), tell us. We will help you find a similar stay nearby or refund the full amount for the nights not provided.
No hidden charges
The total at checkout is the full price of what you booked. If a property asks for more for something already included, don't pay and contact us; we will settle it with the property.
Clear cancellation rules
The rules for your booking are shown before you pay and in your confirmation. Refunds are started within 5 working days.
Help from local people
Call or WhatsApp our team before and during your trip. If anything is not as described, tell us while you are there so we can fix it on the spot.
Honest reviews
Reviews marked Verified stay come only from guests who booked and stayed through DwarkaTrip.
We sort it out with you, on the spot
Tell us
Call or WhatsApp us with your booking ID, while you are at the property if you can.
We act
We speak to the property straight away and, if needed, look for a similar stay nearby.
It's sorted
The problem is fixed, you move to another stay, or the nights not provided are refunded.
How quickly you get your money back
Refunds go back to the account you paid from, through Razorpay.
Cancellation & refund policy